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Hermes Training & Research Center offers professional and experience-based consulting solutions from a very wide area of human resource management.

HTRC team of professional HR advisors and consultants from the field of interpersonal skills with rich personal, professional and academic experience will help you in the phase of analysis, assessment, planning, creation, implementation and evaluation of the best solutions for your business challenges..

Through an interactive and two-way consulting process, we will translate identified needs and requirements into your business reality.

We will help you recognize needs and increase the effectiveness of key business processes and business performance by introducing the latest achievements and creative solutions of modern business.

Through our business consulting services, in cooperation with your management, we will conduct a needs analysis and present proposals for measures and solutions.

Together we will create a stimulating work atmosphere. We will strengthen the targeted competencies of your employees so that they can gain and maintain a comparative advantage in their field of business and operate in the "zone of next development" of your company.

Our consultants are focused on the following areas:

• Job analysis
• Work performance assessment
• Consulting in the field of organizational structure and job systematization
• Measurement of work performance quality
• Development and improvement of the sales network and evaluation of sales activities through direct observation in the sales facilities themselves and indirect measurement through the "mystery shopper" program
• Recognition and strengthening of corporate values among employees and recognition of corporate values by clients
• Customer retention through specific programs
• Concept of introducing motivational techniques
• Employee training in the field of project management
• Introduction of project management methods and techniques in the implementation of significant projects
• Mapping of work processes with measurement of key indicators (KPI) in order to optimize work processes, reduce costs, and simultaneously improve the quality of service or product

Our Unique Approach:

Main advantages of our approach:

• Programs tailored to your business environment - work in small groups.
• Practical application of acquired skills - our trainings and programs are interactive and applicable.
• Expert team of trainers and consultants - our greatest advantage. A professional team of trainers and consultants, professors, HR specialists, and researchers with vast practical experience.
• Continuous cooperation - care for our users and long-term evaluation of the effects of our programs is one of the basic postulates of our business.

Trainings on offer:

• Basic principles and skills of business communication
• Presentation skills
• Sales skills
• Advanced sales techniques - cross/up selling
• Teamwork
• Stress management
• Conflict management
• Basic motivational skills
• Time management
• Coaching
• Active listening
• Public speaking
• Potential assessment through creative workshop
• Delegation skills - successful delegation
• Negotiation and negotiation skills
• Working with difficult customers
• Problem-solving
• Business correspondence
• Customer retention
• Clienting

Unlocking Potential at every Level

Training package offers for specific target groups:

• Company management - development of targeted research in the areas of motivation; job satisfaction/dissatisfaction factors; degree of identification with company corporate values; trainings in the field of Managerial skills; Leadership; Teamwork; Management and delegation skills...
• Sales segment - research on the degree of identification with corporate values and basic motivators of salespeople; proposal of measures in accordance with results; implementation of customer communication standards; trainings in the field of business communication, sales and presentation skills; problem-solving and conflict management.
• Internal communication area - identifying bottlenecks and basic factors of stagnation in internal communication; organizational counseling to achieve a harmonious and affirmative as well as highly productive work atmosphere.
• Work quality measurement area - development of criteria for measuring work quality of certain professional groups; training and supervision of employees who will be involved in quality measurement.

Expected Results:

• Acquisition of new and improvement of existing knowledge and skills of employees.
• Effects on productivity.
• Adapting existing knowledge of employees to new business trends and changes within the company - more successful change management
• Formation of a higher quality and more motivated personnel structure.
• Compliance with changes - efficient overcoming of crisis situations
• Positive attachment and trust in the company.
• Reduction of absenteeism and employee turnover
• Improvement of work atmosphere, enhancement of work environment.
• Starting points for targeted research work and design of preventive programs.
• Improvement of the company's corporate image.

Methology:

• Organizing targeted trainings and education (lecture/interactive work)
• Monitoring of adopted skills during training (it is possible to organize direct monitoring in the work environment - branch office; sales point.)
• Program evaluation
• Designing and conducting targeted research
• Application of preventive-psychological work methods and techniques.

Application of professional selection methods:

The selection at the stage of hiring employees

• Professional psychological testing
• Interview and expert interviews with shortlisted candidates in cooperation with the management company,
• Report with the recommendation of rankings of candidates for a given job


The selection at the stage of deployment of staff

• Forming project teams
• The selection at the stage of progression or promotion of employees
  
  


Methodology:

• Analysis of competencies and application of assessment centers methodology;
• Analysis of teamwork functionality
• Recommendation of measures for improvement/correction

HERMES TRAINING & RESEARCH CENTER conducts special Organizational Counseling programs, whose main goal is to protect and improve the mental health of employees, nurture a healthy climate of interpersonal relationships, and foster constructive internal and external communication.

Within the Organizational Counseling program, we have specifically developed preventive programs for Stress Management and overcoming the consequences of stress in groups of employees who are exposed to intense stress factors. Stress represents a specific relationship between a person and their environment, and in this relationship, the subjective assessment of the threat related to the stressful event is crucial. There are enormous individual differences in people's capacity to deal constructively with stressful life events. Such life circumstances negatively affect employee health, the climate in the environment, and interpersonal relationships.

The effects of the Stress Management and Overcoming Stress Consequences programs are measurable and recognizable both at the individual and organizational levels. They have a very stimulating effect on increasing employee satisfaction with the work environment, enhance identification with the company's corporate values, and contribute to overall productivity and employee satisfaction.

Unlocking Potential at every Level

Our consulting services also include organizational coaching, primarily intended for managers at all levels, as well as employees preparing for certain managerial positions within the company. Coaching, in its broadest sense, can be defined as a process of change during which a person moves from their existing to a desired status. 

When is organizational coaching applied?

• When an organization wants to improve the performance and competencies of its key employees.
• When there are certain stagnations / crises in behavior or a specific competency (pronounced stress reactions of managers; problems in communication with team members; issues with task delegation...).
• For promotion purposes, or to prepare an employee for a new position in the organization.
• When a company strives to develop a coaching culture - continuous development of the organization through the development of the individuals who comprise it. 

We implement the organizational coaching process by thoroughly familiarizing ourselves with the specific needs of your company, starting from recognized developmental needs, and during the coaching process, connecting them with the business goals of the employees in the coaching process. 

We further operationalize the recognized goals and conduct continuous supervision or evaluation of effects. 

Organizational coaching process - setting and work dynamics:

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• When an organization wants to improve the performance and competencies of its key employees.
• When there are certain stagnations / crises in behavior or a specific competency (pronounced stress reactions of managers; problems in communication with team members; issues with task delegation...).
• Meetings are organized once to twice a week; 7-10 meetings; 90 minutes
• In the process of organizational coaching, it is extremely important to adhere to all ethical principles of work that are binding, as well as the rules of confidentiality, which represent a necessary prerequisite for a successful coaching process.